Mission Statement

We at Urns Northwest strive to deliver the best quality urns available. We desire to deliver as quickly as possible with little or no disruption of service. Urns Northwest stands behind the products it offers and we will exchange damaged items as quickly as possible. We believe in servicing the needs of our customers, so that each customer would have the most positive experience during their time of loss.

Privacy Statement

Urns Northwest will keep all customer information private.  We will not sell any lists of our customers to anyone. We respect your privacy as much as we do our own.  Any questions you have about the use of your personal information can be sent to info@urnsnw.com   Feel free to drop a note any time.

We feel that any question a customer has must be a good question, so when one arises please ask us. We will answer your message within the next 24 hours or sooner in most cases. We will also consider your question, while updating our pages, to make sure that we are giving people the necessary information needed when visiting our site.  By doing this we hope to offer the best in customer service.

Quality Statement

30 day money back guarantee on all the products we offer.  Also, for all products we sell we will guarantee the quality you expect.  If you receive any merchandise that appears damaged, please first call the shipping company, which, in most cases will be Federal Express or UPS.  (By contacting the shipping company to inspect a damaged package and product we can eliminate added costs.  All packaging has been tested to meet the standards set by these companies.)  Then contact us so we can send out your replacement.  If the merchandise you received does not appear to have the quality we show on our web site please contact us and let us know what it is.  Urns Northwest reserves the right to make slight modifications to the product at anytime, but we will make efforts to make necessary changes to the pictures and descriptions on our web pages in a timely fashion.

Personalized or custom orders

Please make sure that the information provided to us for personalization is accurate, best form to give the information is via e-mail. No refunds on personalized or custom orders. Exchanges are available only in the case of poor quality of a personalized item.

Shipping Policy

When we get an order we direct the order to the proper fulfillment house, which then would ship out in 1 to 7 working days depending on the type of urn (see the specific pages).  If you are requesting overnight or 2-day air shipment, your order must be received by 1pm Pacific Standard time in order to ship out the same day.  When requesting an overnight or 2-Day air shipment, please call to confirm.  When an order is placed online, you will receive an E-mail receipt to let you know that your order was received.

Contacting Us

When you have a question or concern about our products or anything else, please contact us via e-mail, US mail, or call us toll free at (877)443-8769 or (541)773-1385.  We thank you for taking your time to inform us of any problems at our web site.

Our mailing address is:
Urns Northwest
1270 Albion Lane #1
Medford, OR 97501