When looking for discounted cremation urns, be careful and thorough in your search. Some of the urns that are available at discount prices may just be discontinued designs, but others are imported low quality urns. We will run specials on certain urns and have a few discontinued models that we decided not to produce anymore and I know some of the other companies will do the same.
My suggestion is to call or write the company and ask why the urn is being discounted. If it is much cheaper than what you can find at other urn sales sites, I would be very cautious. There are companies who will copy a product, but made with much lower quality materials and workmanship, but will steal the image from us and sell their item as if it is the same.
We know that time is not usually available when buying an urn, but if you don’t take a little time in asking questions you may find yourself repeating the process or being stuck and disappointed with an inferior product.
Some things to look at when ordering anything online:
1. Can you easily find the contact information for the company such as physical address and phone number. Never order if you only get an online contact form!
2. How long has the company been in business: this won’t guarantee anything, but if you are ordering an item such as an urn you don’t want to order from a fake company to find out nothing ever will ship.
3. I recommend calling the company before ordering – even if you just ask a couple of generic questions. If all you get is an answering machine and someone calls you at odd hours on a cell phone, you can probably bet that customer service will be lacking.
4. Do a search for the company name and words like problems, scam, issues, etc… Every company who has done business for some time may have a couple of customers they couldn’t satisfy, look at how people were treated overall.
When ordering a cremation urn, chances are you are on a timeline. Make sure that you let the company know the date you need the urn in hands by. If no note field is available when ordering be sure to call them. This will make sure they are able to handle your order in a timely fashion and you won’t be at a funeral without the urn. Over the last 9 years we have had maybe 2 instances where the shipping company failed to deliver within their guarantee. (example: overnight taking two days) but it can happen. Ordering with a faster service than you think you need may save you the headache.
I hope this is helpful to you.
Please leave a comment or any questions below, we would love to answer your questions.