Want to avoid falling prey to the most common funeral scams? Read on.
First, however, we can’t make it clear enough that although the industry has its share of funeral scams and unsavory charlatans, most funeral professionals do what they do because they care about people and will treat you right.
We’ve sold plenty of urns to funeral homes for situations where they aren’t marking the price up at all. Sometimes they even take a loss in order to care for a customer in need! So like any industry, the vast majority (in our experience, and that of many others as well) of funeral directors and cemetery staff will give you a good service for a fair price.
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Avoid Funeral Scams by Learning About Them
But you are wise to educate yourself in case you encounter one of these types that give the rest of us a bad name. You’re also smart to research before you buy – this goes for any industry, product, or service. The best way to avoid scams is to learn about them.
Think of it this way: there are basically two “genres” of the many types of funeral scams that you may run into. The two genres are:
- The Charlatan, who is a dishonest individual out to get as much money from you as they can, and
- The Way It Is, by which I mean effective-if-slightly-manipulative sales tactics that more or less honest people use as part of their job simply because that’s the way they’ve always done it.
These 10 common funeral scams, which we’ve listed below, address both genres of rip-offs. The first is The Charlatan, the type that you may see in a full-blown scam from an unsavory salesman. More likely, you might encounter a version of one of these that amounts to no more than a generally acceptable sales tactic to get you to buy more because it’s simply The Way It Is.
How common are these scams?
It’s hard to say. Our experience has been that, while the stereotype of the unscrupulous funeral director is definitely overblown, these things do happen.
Be aware that, in most instances, you will encounter wonderful staff who will strive to help you and take care of your family’s needs in a difficult time. Many people in the funeral industry get into it because they’ve experienced a death. These people understand what you’re going through, and want to help.
Like anyone in retail or consumer industries (including ourselves!), they would generally prefer to sell you the higher-end products and services that generate more revenue. Those things may be pricier, but they’re usually truly worth it. There’s nothing wrong with that! Overall, in most instances, funeral professionals will be upfront, honest, and helpful about your options while respecting your choices.
Have you been well-served by a funeral home or funeral director? Have you been on the receiving end of one of these scams, or something not mentioned here? Be sure to leave a comment below to help educate others.
With that in mind, the best way to save money and avoid any real scams is to learn about them. Here are the 10 most common funeral scams and how to avoid them.
10 Common Funeral Scams
1. The Casket Scam, Part I
They roll out the most impressive – and expensive – casket first, and wax on about how your loved one deserves the best. Then they show a less expensive but much less attractive model, and lastly a mid-range coffin. Not wanting to appear cheap or unloving to your departed family member, you choose the middle option.
According to ScamBusters:
Industry studies have shown the average casket shopper buys one of the first three casket models they are shown and usually the one that is in the middle price range.
This means it is to the funeral director’s advantage to steer customers towards showroom models first.
The Federal Trade Commission’s Funeral Rule helps to protect the rights of consumers regarding funeral products and services. It details that you have the right to a full price list for all the items that the funeral home offers. Also, you can purchase your own coffin (or urn) online, so you are free to shop around to find what works best for your budget and design tastes.
So avoid this common funeral scam by asking for a price list first, before seeing any of the models. Then make sure you avoid…
2. The Casket Scam, Part II
Sometimes a funeral home will only stock some budget-friendly models of caskets or urns in an unnattractive color. This will subtly steer you away from that class of products.
To avoid this scam, you can ask about the different options that are available for each product, and you can shop online. There are hundreds, if not thousands of casket designs available online for less. Most of these can be ordered and delivered well before the date of the funeral.
So ask about availability of different options, and compare prices online if you need to.
3. The Casket Gasket Scam
This may be the biggest straight-up ripoff in the entire funeral industry. Some funeral homes will try to sell you a casket with “protective” features. This is basically the addition of a $20 rubber gasket, and the upcharge can be in the multiple hundreds of dollars.
There is no need for these “protective” features, as they do very little to actually protect the casket or preserve the body. In fact, they have even been known to make the casket explode from a buildup of gasses and fluids from the body.
The reality is that everything will deteriorate over time. It’s scientific fact. There is no product that can preserve the body or casket indefinitely. So don’t pay more for this “feature.”
4. The “Do You Have Insurance?” Scam
This is a genuinely helpful question, when it comes from an honest funeral director. And we want to make it clear to you that by far the majority of funeral professionals in the business are truly trying to help you. Sure, they need to make a living too, and yes, funeral homes mark up their products and services – there’s no other way to run a business. No one can give everything to you at cost, so be sure that you’re not holding funeral directors to an unrealistic standard.
When a funeral director asks you about your insurance, they’re probably trying to help you figure out the best way for you to have the service you want with as little out of pocket as possible. That’s a good thing!
So where’s the scam? The scam is when they try to squeeze every penny out of your insurance policy by steering you towards a package that is somehow priced right at the amount your insurance policy covers. Or perhaps a bit over, if they get some additional information from you – “Are there other family members who can contribute if it goes over?” “We also accept credit cards…” etc.
Related: Funeral Costs & Expectations
5. The “What Neighborhood Do You Live In?” Scam
This is another question meant to gauge how much you can afford. See above. The funeral home will at some point ask for your address, and that is pretty typical. The thing to watch out for are those probing questions that try to feel out the maximum dollar amount available.
To avoid this, the best thing to do is what you’re already doing by reading this article. Be an informed consumer!
Check out prices online, read up on the FTC Funeral Rule, learn about options in advance. Plan ahead and think about what your loved one would actually want. Take a friend along with you who can be a little more objective when listening to the funeral home spiel.
6. The Packaged Deal Scam
Here we have a simple presentation trick. All the full-blown retail prices are listed for a wide range of products and services. These all get bundled together and discounted so that it looks like you’re getting a great deal by paying for the whole package.
These deals often focus on the discounted rate of the casket, and in so doing helps keep you from shopping around for a better casket price. However, at the same time, other fees are added in or even increased, so that the total amount you pay comes out to be about the same as you would when buying a full-priced casket.
Remember, many of these fees are legitimate. The funeral director needs to be paid for her time and effort. It costs money to dig a grave, to provide a headstone, and to keep the grounds looking nice. The ease of purchasing a casket or urn from the funeral home is a great benefit. However, keeping those items in stock and available comes at a price, which is certainly fair. Be sure to keep these things in mind.
According to Scambusters, the scam comes into play when the funeral home’s packaged deals:
…reduce the price of their caskets, but make up the difference by increasing the funeral director’s fee by a comparable amount.
Mortuary service fees are intended to cover the funeral director’s time to plan the funeral, make arrangements with a cemetery and obtain required permits such as a death certificate. The FTC says these tasks should take about four hours or less and should not be a large expense. Be suspicious of any package deal that includes a mortuary service fee in the thousands of dollars.
7. The “We’re The Only Joint In Town So You Have To Buy Our Crazy Expensive Burial Container” Scam
In some places, this may literally be true. But more often than not, you have several options for burial places.
Cemeteries are allowed to require outer burial containers. This is a good thing. It keeps the grounds looking nice and ensures that the grave won’t eventually cave in.
For this item, cemeteries or funeral homes can easily give you the impression that there is just one option for burial container. That container happens to be very expensive, and you feel like you kinda need to go along with it. This just might be a scam.
Now, once again, cemeteries are free to require what they need to in order to maintain the quality of the grave site. So just because they require a specific, high-end product does not mean it is a scam. You may simply be at a high-end cemetery that provides a beautiful final resting place for your loved ones. This is a good thing! … if you can and want to afford it.
But sometimes the funeral home allows several options, or even doesn’t require an outer burial container at all. A dishonest funeral professional may try to steer you towards the high-end option even though it isn’t needed at all. Now this is a scam.
According to the FTC,
Outer burial containers are not required by state law anywhere in the U.S. However, many cemeteries require them to prevent the grave from caving in. If the funeral home sells containers, but doesn’t list their prices on the GPL, you have the right to look at a separate container price list before you see the containers. If you don’t see the lower-priced containers listed, ask about them.
So make sure that you get a price list right away, and ask if an outer burial container is required. Perhaps burial containers are only required with certain caskets, or there are more choices than what is shown on the sales floor. You can even shop around for a separate burial place – you can have the funeral through the funeral home, and choose a different cemetery. The key is, learn about your rights and options in advance, and ask questions.
8. The Funeral Home’s Urns Are Better Scam
Funeral homes sell, in many cases, the exact same cremation urns that you can purchase online, often at a lower price. (Shameless plug: This is what we do.) Or other products like caskets; we’ll stick with cremation urns for this example.
You can find multiple thousands of cremation urns online. All manner of shapes, styles, quality, themes, styles, and levels of personalization. There are, of course, many cheap imports or poorly made items in the online world. In that sense, there is some truth to the claim that what the funeral home has on hand is better than the average online offering at, say, WalMart. And funeral homes may sometimes have items made exclusively for them, or work with manufacturers that really do only sell direct to funeral homes.
However, you can find good quality cremation urns online by shopping at Urns Northwest, searching for American-made products, or looking for something handcrafted by an artisan. You will be able to choose from many more options than what the funeral home may offer, and often the prices online are much more competitive than what the funeral home charges.
Also, in some instances, you may not care if the item is a more cheaply made import, as long as it is functional and looks nice. There are many, many urns you can purchase online for less that will ship to you in just a few days. There’s no need to pay hundreds or even thousands of dollars when you really just want something simple and affordable.
Sometimes foreign manufacturers will copy the design of a cremation urn and even steal the original manufacturer’s photo. This makes it look like you will receive a high-to-medium-quality product, when in actuality you are getting a very low-end knockoff.
So the funeral home offers a good value: You don’t need to shop around and worry if the item will actually look as good as it does in the pictures. The funeral home keeps items in stock, so you will avoid the stress of getting something delivered in time for the funeral. Sure, they upcharge for this service, but that is a good trade for the value they provide.
The scam comes into play when they really pressure you into paying more than you want to for a funeral urn, or give you the impression that you can’t shop around online. Get the price lists in advance, and do some internet research to compare.
9. The Embalming Scam
Some states require embalming when transporting the body between states. Aside from that, embalming is becoming frowned upon more and more by just about everyone who does not profit from it.
But embalming can be a big money-maker for funeral homes, so they may push for it. If it is something that you and the family would like to be done, then there is no problem (aside from the negative environmental effects of embalming, but we’ll save that for another day).
According to the FTC:
No state law requires routine embalming for every death. Some states require embalming or refrigeration if the body is not buried or cremated within a certain time; some states don’t require it at all. In most cases, refrigeration is an acceptable alternative.
See here for a listing of “embalming alternatives” that avoid formaldehyde, including refrigeration, dry ice, direct cremation, and more.
10. The Cremation Casket Scam
Crematoriums only require a basic body bag to help contain the body’s fluids prior to the cremation. Honest funeral directors will let you know your options for the cremation, and usually the least expensive option involves just the minimum.
Other packages may include nicer caskets to go into the crematorium for the cremation. You can certainly choose to use these, but it isn’t necessary. If anyone claims that more is needed, or that a nicer casket is somehow better for the cremation, you’re being scammed.
Related: What You Need to Know About Containers for Ashes
Bonus: Don’t be the scammer
We hope that we’ve been entirely clear: most funeral directors are there to help you. The sorts of scams and sales tactics we’ve mentioned here do happen. Still, just because some funeral homes try to work you over doesn’t mean that everyone is out to get you.
Funeral directors are there to help you, and they’re also there to make a living. As with every industry, they will use sales tactics and encourage you to buy nice things. That’s ok.
Yes, sometimes you can purchase their products elsewhere for less, but it’s not always convenient for you. Yes, one funeral home may charge more for a service you can get cheaper across town. But that gang may be running The Casket Gasket Scam or The Packaged Deal Scam or just may not care as much.
Your job, as the consumer, is to be a good steward of your resources. Stay informed, protect yourself from ripoffs, and choose what is best for your family and the funeral you want. But make sure you’re not running your own scam on the funeral home.
- Don’t threaten to buy everything online if they don’t price match. That’s just annoying and frustrating.
- Don’t try to talk every price down. Be reasonable with your expectations. Know what you can afford, and understand that a funeral home can’t operate at cost or work overtime for free. Funeral directors have families and need a day off now and then.
- Don’t go to the best funeral home in town and expect them to provide their premium service at the same cost as Budget Mortuary with all their one star reviews. Premium facilities and services come at a cost.
Research pricing and options, and don’t be sold on stuff you don’t need. At the same time, recognize that the service you receive comes at a price. You are hiring experts and trained professionals to take care of you and your family during a difficult time. They should be compensated well for their efforts.</p>
The Funeral Rule Helps You Avoid Scams
The FTC’s Funeral Rule is in place to help you avoid falling prey to these types scams. It also helps protect you from the mild pressure to pay more because “it’s what they would want.” The Funeral Rule requires funeral homes and cemeteries to comply with the following rules so that you can:
- Purchase only the funeral arrangements you want (this helps you avoid scams #1, 2, and 6)
- Get price information on the telephone (this helps with scams #4 and 5)
- Get a written, itemized price list when you visit a funeral home (this addresses scam #6)
- See a written casket price list before you see the actual caskets (this is specifically for #1)
- See a written outer burial container price list (see scam #7)
- Receive a written statement after you decide what you want, and before you pay (shop online to avoid #1, 2, and 8)
- Get an explanation in the written statement from the funeral home that describes any legal cemetery or crematory requirement (this helps with #7 and similar situations)
- Use an “alternative container” instead of a casket for cremation (see scam #7)
- Provide the funeral home with a casket or urn you buy elsewhere (you do not need to buy any product from the funeral home)
- Make funeral arrangements without embalming (see scam #9)
Keep in mind that the funeral director’s basic fee is really the only thing you are required to pay. You can shop around for most of the other services and products, or ask the funeral home for different options that they provide.
In the space of about an hour you can avoid most of these funeral scams. Do a bit of upfront research (you’re already done most of it by reading this article!), then call around to several local funeral homes and cemeteries and ask them to email you a price list.
Spend a few more minutes shopping online for a few things like urns, caskets, and headstones. Look at inexpensive funeral planning tips and check out some ways to have a memorial service on a budget, and you will likely save a few thousand dollars.
We welcome comments on this subject. Please leave a comment below about your experience, whether it was positive, negative, or somewhere in the middle.
Read Next: Funeral Planning Checklist
18 thoughts on “Avoid These 10 Common Funeral Scams”
Very good information that I plan to share with my followers. Thanks!
My mom had a pre need on my brother. Basic services was about $2700 total of
over $5,000 when all done. Mom decided not to do the basics services and only do grave side. But the funeral home did not refund her. Said it was in the contract. And she still had to pay it. Is this true.
You will have to check with your state’s funeral service laws that pertain to pre-need sales. Then compare the law to the signed contract. We are not attorney’s and we do not give out legal advice.
I hope that helps.
My father passed away on Feb 18th. His nursing home called the funeral parlor they always use. We were away on a mini vacation. When the funeral director called me, he was very pleasant and understanding. I was not going to have a funeral, as my father only had me in his life. He told me , no need to rush back, the papers would be in the mail for me to sign. The next day we discussed over the phone, the cost. He said the simple cremation was 1,995.. My father had 2,000 in his account at the nursing home. The home would pay him in full. I waited and waited for a phone call of when his ashes could be picked up and no call. I called several times with the promise the funeral director would calle me back. This week, I made a stink because it is almost a month. the director left me a message, if I wanted them to be mailed, it is a 100 bucks. I only wanted to of course pick them up. When I went to pick them up , yesterday March 15, no one answered the bell. The answering service said they could not reach him. Then I saw a little building with a door , so I went and looked. No lights were on and it was like a storage room, chairs everywhere and it was a mess. The sign on the door says funeral door. So, I knock and I hear come in. It was the funeral director. I let him know who I was and he said * oh ya, they are right here*. They were at the corner of the high school looking desk he was sitting at. I told him I wasn’t looking for them to be mailed to me, but I never got a call he had them. He then said * oh ya, I was waiting for DHS to approve payment*. So, my head titled sideways and I said * you said the cremation was 1,995 dollars and his nursing home paid you in full* he said * oh yes, ok thank you!, so you found us ok today?* I said * I found you just fine. where is my dad’s death certificates?* He proceeded to tell me they get mailed to me. When my mother was cremated, I got them when I picked her up.. Non of this was sitting right with me, so I called my dad’s social worker who called the business office and it was PAID IN FULL! Then I called the crematory place listed on the postage of my dad’s ashes and they stated they do not have the death certificates, the funeral parlor should have given them to me when I picked up the remains. I then called back the answering service and the lady told me the town clerk does them electronically. I called the town clerk, still waiting on a call back. I called Department of Social services to report fraud for this man trying to collect more money illegally off my dad. I am going to be calling the Attorney generals office this week to report all of this and am filing a complaint through the department of health, which handles all of this. I wonder how many unsuspecting families, this funeral parlor collected money off of illegally. I will be getting the itemized bill from the home.. This man slipped in front of me and I am def the wrong person.. He had my father’s ashes since March 5th, when he signed for them. I got them March 15th.. Definitely no dignity towards the dead!
I really appreciate you talking about the casket bundle scams that are usually presented to people. My dad is getting older and he wants to plan his funeral this month. That way, we don’t have to worry about planning later on in his life.
My friend purchased everything in advance before he passed away. Shortly after he ended up in a nursing home, the funeral home owner shut his doors and disappeared – my friend’s estate ended up paying a 2nd time to a different funeral home when he passed away a year later.
When my husband died, with a different funeral home, I felt the urn price was ok, they included an extra “urn” – a leather box where half the ashes where placed for transportation across state lines to be given to his mother for burial with all the proper documentation, BUT then, during the memorial, we were charged $400 for memorial brochures that only cost 50 cents to make and print. I should have done it myself, but didn’t because I was grieving, and just didn’t want to argue or think about it. It still irks me a little that they took advantage of my grief.
I’m sorry to hear about your friend’s situation, and the extra charges you faced with the brochures. Depending on the quantity ordered, $400 is not an entirely unreasonable price, but you can certainly do it in a more affordable way. That’s why we started a funeral program template store, where you can design your own program easily and get a print-ready file that you can take to a local print shop (or print at home) for less than what the funeral home is charging. Hope this helps someone, and thank you for your comment!
Our family was caught at a time of high emotions. I can still remember the words of the man @ the funeral home ( my Mom died in 1975 ) – “She won’t fit comfortably in this casket”. This was his response when we looked @ lower priced rather than the higher priced casket he wanted us to purchase. AND . . . I often wonder what happened to the casket after she was cremated.
Some of the information presented is accurate and some of the information presented is not accurate. I’m a retired licensed Funeral Director and Embalmer over 20 years. Now retired, I can tell you with complete confidence and accuracy that many times each year during the arrangement conference if someone told me that they were unavailable to pay for a funeral that my funeral home in Northern Minnesota would give at least 3-4 funerals each year for no charges. You learn if someone is not telling you the truth or not. Also; at least a few times each year I called other family funeral homes for pricing if they couldn’t afford my funeral home while on the phone I would put them on speaker and they would know that price when they arrived at the competitors establishment. So about 10 times each year I would either send them to my competitors or we would pay for their funeral for their deceased loved one. I don’t think corporate funeral homes are set up for that but their could be the occasional here and there. I hope some of the information was helpful.
Thanks for your comment! By and large most funeral directors are like yourself, honest and kind and genuinely helpful. People get worried about the few bad apples that are out there (as with any profession) and our article is meant to help with that. The sensational title simply helps attract interested readers. Thanks for your helpful clarifying comments, and for the service you provide to your community!
My wife and I buried her Mother and Uncle in the same month. Their contracts were with the same funeral home. When it came time to pay the bill, in each case the amount we were directed to pay was only a partial payment of the outstanding balance. Now a month later we are getting balance due invoices. We are a bit frustrated when we went back and looked closer at the final bill and they clearly show a balance due. In the stress of the moment we just did not see that we were not paying the bill in full. Is this a scam to try to soften the overall cost of the funeral, in order to get you to pay for higher cost items, and then get hit with the balance due when time has passed?
That sounds pretty unusual. Most funeral homes ask for 100% payment up front, and won’t proceed unless the bill has been paid.
I have read all comments about scams from funeral homes. When my Mom had passed away, My sister and myself went to the funeral home to make arrangements for my mom that was dying. we picked a package that she (mom) could afford based on her life insurance money ( that’s a different story all together).
We I had the chance to really look through the package, The funeral home charged 4 different times for embalming my mom. Now I had called the funeral home to ask about it & all i was told is “that’s how we do it”.
Is this a scam?
That definitely sounds fishy. They should be able to give you a clear, understandable, written explanation of what you were charged. I’d suggest that you call other local funeral homes and see what they charge for embalming. Ask for written price lists and compare to what you were charged. That should clarify things for you! If there are still issues and the funeral home isn’t treating you right, you can contact the FTC: https://www.consumer.ftc.gov/articles/0300-ftc-funeral-rule
What is a good number to report a funeral parlor in New York City in New York State?
The best way to report an unscrupulous business is to contact your local consumer protection agency. In this case, it looks like this one: https://dos.ny.gov/file-consumer-complaint
I found this information very good to know. Unfortunately there are those bad apples that make a devastating experience even worse because of greed.
My brother had a terminal illness and at the age of 32 passed away. We made arrangements at the funeral home of choosing. What a wonderful man. So helpful, never tried any of these scams and in fact informed us when there was a service or product that really wasn’t required even though he was aware there was sufficient insurance that would cover any expense.
The next morning we were again devastated by the phone call our Mama had passed away in her sleep after a short illness. We went back to the same funeral home. He was so helpful and understanding and arranged it so my Mama and Brother could have their services together. Because my brothers were already posted he fast tracked my mom without cutting corners to have them both ready for a full service in 2 days.
Everything was wonderful and I found the funeral director to be so comforting and was willing to answer any questions fully. When we received the final bill, he only charged us for 1 service and was fully aware there was insurance to cover the expenses. I can’t imagine using anyone but him if needed. I truly believe he is in the business because he does care and wants a horrible experience to be as easy as possible. I’d like to make a shout out to Travis Funeral Chapel in LaPlata MO. You won’t be disappointed with this choice.
That’s great to hear! Thankfully there are very, very many dedicated and caring funeral directors and staff in the industry. Thanks for sharing!